Quickline IT Services are delivered effectively and efficiently: fulfilling user requests, resolving service failures, fixing problems, as well as carrying out routine operational tasks.
- 01 - Event Management Process
- 02a - Request Fulfillment Process
- 02b - Major Incident Process
- 03 - Incident Management Process
- 04 - Problem Management Process
- 05 - Change Management Process
- 06 - Access Management Process
- 07 - Capacity Management Process